Air New Zealand is providing “flexibility” over flights for people with tickets to the cancelled Rolling Stones concert in Auckland on April 5, the company says.
In a statement concert organisers Frontier Touring said all Australasian tour dates had been postponed after the death of designer L’Wren Scott, girlfriend of frontman Mick Jagger.
The band was to have performed at Mt Smart Stadium as part of its 14 ON FIRE tour.
Fans expressed understanding online, but many were concerned about personal financial loss.
Air New Zealand corporate communications executive Kelly Kilgour said: “Air New Zealand has introduced some flexibility on this occasion for customers booked to travel to the Rolling Stones concert – including those on non-flexible fares.”
Customers booked to travel to the concert who bought their tickets on or before yesterday can call the Air New Zealand contact centre on 0800 737 000 for further information.
About 1pm yesterday, after it was announced the Perth show would not go ahead, Ticketek’s website crashed – presumably overloaded by people checking for refunds.
Frontier told Fairfax Media punters will be able to get the cost of their tickets refunded. Ticket holders would be informed shortly.
Nearly all 30,000 tickets for the Auckland concert had been sold, with all 5000 $165.55 general admission standing tickets sold out within a day of public release.
The Rolling Stones were last in New Zealand in 2006 for their Bigger Bang tour.