Phone Numbers
Connect public voice entry points to your agent and routing configuration.
Telephony
Voice AI meets real telephony.
Connect agents and workflows to phone numbers, inbound and outbound calling, SIP, programmable routing, DTMF, transfers, queues and human handoff.
Caller
Voice input
Phone / SIP
Channel
STT
Speech → text
AI Agent
Reasoning
Tools / Knowledge
Context + action
TTS
Text → speech
Caller
Voice output
Telephony OperationsProduct preview
SAMPLE DATA
Active callsSAMPLE DATA
12QueuedSAMPLE DATA
3RoutesSAMPLE DATA
8Live routingSample data
| Call | Direction | Route | Status |
|---|---|---|---|
| +1 •••• 0831 | Inbound | Support Agent | Connected |
| +1 •••• 2047 | Outbound | Follow-up | Dialing |
| SIP / desk-17 | Inbound | Human handoff | Queued |
| +1 •••• 9914 | Inbound | Scheduling | Connected |
Routing pathDemo
Incoming numberPublic entry
Conditional routeBusiness logic
Voice agentConversation
Transfer if neededHuman handoff
Telephony Building Blocks
From public numbers to human handoff.
Use neutral telephony concepts that can connect to the infrastructure chosen for your deployment.
Inbound Calling
Receive calls and route them through voice, logic, tools and human handoff paths.
Outbound Calling
Initiate controlled outbound voice experiences from application workflows.
SIP
Interoperate with SIP-based systems through a programmable voice architecture.
Routing
Direct calls based on context, conditions, business logic and runtime signals.
DTMF
Support keypad input where deterministic caller interaction is useful.
Transfers
Move live calls between automated and human endpoints.
Queues
Model configurable waiting and distribution flows in telephony operations.
Human Handoff
Escalate conversations when business rules or caller intent require a person.
Routing
Program call paths without vendor-specific terminology.
Model programmable routing, conditional call flows, SIP interoperability and configurable queues with explicit agent and human destinations.
Conditional call flows
Route based on configured context and business logic.
SIP interoperability
Connect SIP-based systems through clear telephony boundaries.
Configurable queues
Model waiting and distribution logic with clear routing rules.
Human handoff
Transfer callers when the conversation requires a person.
Phone / SIP
Routing
Voice Agent
Human Queue
Operations
See the call path clearly.
Explore representative session, queue, routing and handoff states in a unified operations view.
SAMPLE DATA
Active call counts, queue counts, route counts, timestamps and example phone values in product previews are illustrative only.
Bring the agent to the call path.
Talk with the team about your telephony architecture and integration requirements.
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