Customers of the printing company knew her as "Allissa." They spoke to her about graphic design, business cards and fliers, and describe her as professional, polite and responsive. "She was always good at getting us what we wanted," said Ben Daughdrill, who used to own a junk hauling business. "You got the feeling she was doing all the work." But "Allissa," authorities say, was really Jaycee Dugard, kidnapped 18 years ago from her home in South Lake Tahoe, California. ...

Google's netbook-friendly Chrome OS takes direct aim at Microsoft, whose eight-year-old Windows XP leads the netbook market. But the odds are stacked against Google. In competing with Windows, Google Chrome OS will have to deal with many of the same challenges Linux has: compatibility, usability, and unfamiliarity. The record isn't good: In the past year, Linux-based netbooks have rapidly lost market share to Microsoft, as people find that Linux doesn't work as expected, may not support the applications or peripherals ...